NEWS
M
o
n
sen
HVAC/Mechanical Engineering Since 1948
Monsen Engineering Company
6 Daniel Road
Fairfield, NJ 07004
Tel: 973-227-1880
Fax: 973-227-7641
www.monsen.com
VOLUME 2, SUMMER 2005
How Digital Video Recorders Increase
Security While Lowering Costs
Is your company using yesterday's
analog security system for today's
more urgent protection needs. More
than ever, businesses across the board
are citing security as a top priority.
As a result, companies are looking to
upgrade their analog systems with
digital video recorders (DVRs) that
integrate seamlessly with their building
automation systems (BAS).
A
NALOG
I
NCREASES
R
ISKS
AND
C
OSTS
Businesses need modern security
solutions. However, analog technology
does not meet the high standards
reputable companies have for their
security systems.
Analog systems consist of expensive,
performance-limited pieces of
equipment. Problems associated with
these systems range from poor
recording quality to restricted control.
Its unreliable performance increases
the risk of safety hazards and
financial loss.
W
HY
C
OMPANIES
A
RE
U
PGRADING
Since 9/11, businesses have invested
in their security systems. Some of the
reasons companies are choosing to
upgrade to DVRs include:
• identifying perpetrators and
criminals;
• preventing accidents and crime;
• protecting employees, customers,
property, and inventory;
• keeping track of visitors; and
• ensuring aderence to company
policies and workflow
procedures.
Fortunately, upgrading to a DVR is
a cost effective way to improve
safety and protect financial security.
Monsen can upgrade your system
without replacing your current
cameras. In addition, we can
integrate your DVR with your BAS.
H
OW
Y
OU
B
ENEFIT
F
ROM
A
DVR
DVRs provide instant retrieval
of critical information—you can
search events by date, time, or
location. And DVRs include
motion sensors, thereby reducing
energy costs.
DVRs are integrated into your BAS,
so you have a centralized database
that monitors all of your security,
fire, and HVAC systems. This
seamless system offers centralized
management and monitoring
capabilities, resulting in increased
efficiency and productivity.
For more information about
upgrading to DVR security, call
Joe Mistretta at 973-227-1880.
9
Service
9
Engineering
9
Construction
9
Automation
9
Design/Build
9
Energy Services
9
Mechanical Engineering
9
Plumbing
• Four-time winner of Contracting
Business' Design/Build Award
• Licensed Engineers
• LEED Certified Engineers
• NATE Certified Technicians
• Authorized Andover Controls Dealer
www.monsen.com
Full-Service Capability
Rock Solid Experience
© 2005 Monsen Engineering Company
Spotlight on
S
ECURITY
According to estimates by Diebold's
Electronic Security and Currrency
Systems Group, 40% of financial
institutions have traded in their
analog systems for DVRs.
Why are companies upgrading to DVR
security systems. DVRs offer more:
•
speed
•
storage
DVRs help companies save money by:
•
reducing the equipment needed to
monitor the system
•
preventing and investigating crimes/
terrorism/frivolous lawsuits
•
protecting products, profits, people
•
flexibility
•
longevity
Did You Know...
57
years
pg_0002
Spotlight on
C
USTOMER
R
ELATIONSHIPS
Andover's Buyout Means Exciting Challenges
for Monsen—and Additional Services for You
In May 2004, Schneider Electric
bought Andover Controls. This buyout
yielded a new name for the
company—Tour Andover Controls
(TAC)—and new products. As a
result, Monsen Engineering has new
opportunities to serve you better.
Monsen's Vice President, Joe
Mistretta, recently gave a presentation
to our employees about how TAC's
innovative products are influencing
how we do business. Here is Joe's
account of how the Andover-
Schneider merger affects our
relationship with you.
Y
OU
S
POKE
, TAC
AND
M
ONSEN
L
ISTENED
According to a recent survey
conducted by TAC, clients want
more from us than quality services.
They expect a mutually beneficial
relationship that helps their business
succeed. Specifically, our clients want:
•
assistance with project budgeting
and planning;
•
regular reports from their
automated systems;
•
quality engineering and
mechanical services; and
•
site-specific training.
What you want is important to us;
we are ready to meet your needs
and exceed your expectations.
N
EW
P
RODUCTS
A
RE
A
VAILABLE
TO
Y
OU
As official TAC dealers, Monsen now
offers exciting new products that help
your HVAC systems run more
efficiently and cost effectively. When
you partner with Monsen for your
HVAC and design/build needs, you
can take advantage of these state-of-
the-art products and systems:
•
variable frequency drives
•
sensors
•
direct video recorders
•
security access systems
•
lighting controls
•
power monitoring
•
actuators
E
MBRACING
THE
D
IGITAL
A
GE
Monsen has been a leader in digital
HVAC technology. As such, we are
uniquely positioned to offer direct
video recorders (DVRs) and DVR-
related services (see article on front
page).
The DVR market is expected to grow
by 45% this year. Monsen's
partnership with TAC enables us to
meet this projected increase. But
our DVR capabilities go far beyond
selling DVR installations. In fact,
Monsen can convert all of your analog
tapes to digital and provide you with
hands-on assistance for a client
training presentation. It's simple: We
install it and work with you until you
understand how to use it.
C
OMMITTED
TO
Y
OUR
S
UCCESS
Our relationship with you will continue
to change in the face of new
regulations and technology, and TAC's
outstanding products are helping us
meet these challenges so your
business can succeed.
For more information about Monsen's
engineering and construction services,
call Joe Mistretta at 973-227-1880.
In Step With...
As a valued customer, you may have
already met the newest member of
Monsen's business development team. If
you haven't yet had the pleasure, we
would like to introduce Darren Siker, our
friendly, goal-oriented sales
professional who wants to
build a relationship with you.
A former golf pro and instructor,
Darren's experience on the green has
taught him patience and persistence—vital
traits in today's competitive business
environment. Darren's strong work ethic
benefits our clients in many ways: He is
unrelenting in his quest for customer
satisfaction, eager to put your company on
the fast track to success, and dedicated to
delivering quality
service. Darren has helped
Monsen secure projects in the sought-after
industries of healthcare and municipalities.
In addition, he plays an active role in
representing Monsen at trade shows.
Honest and reliable, Darren's enthusi-
asm benefits both Monsen and our clients.
He is a welcome addition indeed.
pg_0003
Spotlight on
S
ERVICE
Planned Maintenance:
Are You Getting Results You Can See.
Are you paying for services you can’t
see. If you are, how do you know
you’re getting what you paid for. The
truth is, you don’t. That’s why many
facility managers cancel service
contracts after a year or two—they
simply can't see the benefits.
What work was performed. Why.
How long did it take. Will the service
contract promote uptime reliablity and
extended equipment life. Traditional
maintenance contracts do not answer
these questions. But Monsen
Engineering now offers service
tangibility—benefits you can touch.
T
ANGIBILITY
:
R
ESULTS
Y
OU
C
AN
T
OUCH
Monsen believes that if you pay for a
service, you should be able to see the
results. That’s why our planned
maintenance program gives you
instant gratification. Each time one of
our highly trained technicians comes
to your facility, we provide you with
tangible results—detailed task sheets
and history reports that prove your
systems have been cared for properly.
T
ASK
S
HEETS
Before Monsen services your
equipment, you are given a task sheet.
Task sheets let you know what
services our technicians will perform
and when they will do them. In
addition, these detailed sheets give
you in-depth information regarding
your equipment’s performance. Unlike
the generic task sheets used by our
competition, Monsen’s task sheets
are customized specifically for your
facility so you can easily track
changes and monitor your equipment.
H
ISTORY
R
EPORTS
These summaries give you a detailed
list of the services our technicians
performed, how much those services
cost, and how long it took to perform
them. In addition, our history reports
include a section that shows your cost
for each piece of equipment. This
feature reveals where your troubled
systems are. More important, history
reports provide crucial information for
setting up capital improvement plans
and repair budgets.
Monsen’s planned maintenance
program and comprehensive reports
give you the tools you need to stay
informed and increase the longevity
of your HVAC equipment.
For more information, call Don Long
at 973-227-1880.
History Reports and Task Sheets
Your Proof of Quality Service
Date
Contract #
8/5/2003
C12875
6/26/2004
C12876
Service Call ID
Authorized by
030805-0067
Any Name
040602-0005
Any Name
Call Type
Technician
Maintenance
Any Tech
Service Call
Any Tech
Service Description
Relieve Water
Treatment Costs
June ’04 Andover
Alarms; Log On
Invoice #
Invoice Date
MC13634
8/2/2004
SVC036491
8/17/2004
Invoice Description
Service included
in contract.
At customer’s request,
check for power failure
alarms. Disabled dialouts.
Invoice Total
w/o Tax
$0.00
$472.50
History Report
(Sample)
SCHEDULE B
EQUIPMENT SERVICES
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Lubricate motor and fan bearings
Check belts and pulleys for wear
ROOFTOP PACKAGE UNIT (COOLING ONLY)
Performed Tasks
X
X X X X
Task Sheet
(Sample)
pg_0004
Are electrical hazards threatening
the safety of your facility. You can
protect your technicians,
employees, and tenants by
following these simple guidelines:
1. Make sure that your ground
fault interrupters are in place
and working properly, especially
in damp or wet locations.
2. Whenever possible, disconnect
and lock out power sources
before performing any electrical
maintenance.
3. Require technicians to use
insulated tools when working
on energized equipment.
4. Use testing devices to ensure
that the equipment is
de-energized before servicing.
5. Make sure all equipment being
serviced is properly grounded.
6. Be aware that some equipment
can start automatically from
energy management or fire
controls systems.
Rules of Thumb
How safe is your facility.
Monsen's own vice president and
general manager of service
operations, Jeff Somers, was
recently published in Contracting
Business Magazine. His article,
"The Perfect Service Coordinator,"
teaches readers
how to hire,
train, and
empower the
right service
coordinator.
Here are some
of the article's key points.
C
USTOMERS
D
ESERVE
THE
B
EST
Customers benefit when they work
with a well-organized service
department. The right service
coordinator meets clients' needs
quickly, handles problems skillfully,
and builds a solid, reliable business
relationship with them. Simply put,
customers can count on their trusted
service coordinator to give them the
personalized attention they deserve.
K
EYS
FOR
S
UCCESS
A winning combination of on-target
hiring, employee empowerment,
modern computer and communi-
cation tools, and thorough training
Monsen Engineering Company
6 Daniel Road
Fairfield, NJ 07004
Tel: 973-227-1880
Fax: 973-227-7641
www.monsen.com
Monsen's Vice President Published
in Contracting Business Magazine
empower service coordinators to
deliver outstanding service to their
customers.
Customers benefit from service
coordinators who have:
• Authority.
A co-
ordinator
needs
admin-
istrative
flexibility to get the job done.
• Access to cutting-edge computer
systems.
• Up-to-date commuication tools
such as wireless systems and
modern dispatch equipment.
• Training opportunities. In addition
to on-the-job training, a good
service coordinator has had
training in customer service,
time management, team building,
and sales.
T
HERE
'
S
M
ORE
!
To read the entire article, visit
www.contractingbusiness.com.
"The Perfect Service Coordinator"
explains how the right service
coordinator benefits customers.
Source:
MSCA Technical Data & Safety
Guide for Service