Jeff Somers Talks in Contracting Business Magazine

About Service Coordinators

Jeff Somers, Vice President/General

Manager of Service Operation of Monsen

Engineering Company in Fairfield, NJ, wrote

the cover story for the March, 2005 Edition of

Contracting Business Magazine. The article is

based on the presentation, Organize Your

Service Department, which Jeff Somers gave at

the HVAC Comfortech 2004 in St. Louis, MO.

In the article Jeff writes, “Service department

mistakes can cost your company thousands of

dollars per year. Clearly, hiring and training the

right service coordinator makes the critical

difference between a profitable, smoothly running service department and an inefficient one that

routinely suffers losses." The article illustrates a number of key points to improve the efficiency

of the service department:

¾

Give your coordinator the authority needed to get the job done.

¾

Have a good computer system in place

¾

Provide the service team with a reliable wireless communication system.

¾

Develop a training plan for your service coordinators.

¾

A combination of on-target hiring, employee empowerment, modern communication

tools and thorough training provides the best results.

Jeff also is a consultant to The NEWS and writes regular articles with a panel of other

contractors that answer questions posed by the editor.

To read the entire article, go to

www.mcanj.org/news.html

.